Privacy Policy
At IamConnected.io, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. Please note that IamConnected.io provides data roaming services only, meaning our eSIMs offer internet access but do not support voice calls or SMS services.
By using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our services.
1. Information We Collect
When you use our services, we may collect the following types of information:
- Personal Information: This includes details such as your name, email address, payment information, and billing details, which are collected when you purchase an eSIM or communicate with our customer support team.
- Technical Information: We collect device information, IP addresses, and usage data, such as how you interact with our website and services, to improve our user experience and ensure the smooth operation of our eSIMs.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Service Provision: To provide and manage your data-only eSIM services, including the purchase, activation, and use of mobile data while traveling.
- Customer Support: To assist you with inquiries, technical support, or any issues related to your eSIM services.
- Payment Processing: To securely process payments for your eSIM purchases and manage billing.
- Service Improvement: To analyze usage patterns and improve our website, services, and overall customer experience.
3. Sharing Your Information
We value your privacy and will not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your data in the following circumstances:
- Third-Party Providers: We work with third-party telecommunications providers to deliver data roaming services. Your information may be shared with these partners to ensure connectivity in the countries where you use our eSIM service.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court or government agency).
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights
You have the right to access, correct, or delete your personal information. If you would like to update your details or request the deletion of your data, please contact our customer support team at help@iamconnected.io. We will respond to your request as soon as possible in accordance with applicable laws.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, such as providing you with our data-only eSIM service, resolving disputes, or complying with legal obligations.
7. Use of Cookies
Our website may use cookies and similar tracking technologies to enhance your experience, understand how you use our services, and improve the functionality of our website. By using our site, you agree to the use of cookies. You can manage or disable cookies through your browser settings, though this may affect your ability to use certain features of our site.
8. Jurisdiction and Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom. By using our services, you agree to submit to the jurisdiction of the courts in the United Kingdom for any disputes related to this Privacy Policy.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will be effective as of the date of posting. We encourage you to review this page regularly to stay informed about how we protect your privacy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us athelp@iamconnected.io. We are here to help ensure your experience with IamConnected.io is both secure and satisfactory.
Thank you for choosing IamConnected.io. We are committed to providing you with reliable and secure data roaming services for all your travel needs.
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