Terms of Service
Welcome to IamConnected.io. By accessing and using our services, including the purchase and activation of our data-only eSIMs, you agree to comply with and be bound by the following Terms of Service. Please note that our eSIMs are for data roaming only and do not support voice calls or SMS services. Please read these terms carefully before using our website and services. If you do not agree with any part of these terms, you should not use our website or services.
Company Information: IamConnected.io is a service operated by SMART CREATORS LTD, a company registered in the United Kingdom. Company number: 15938818. Registered office address: 128 City Road, London, England, EC1V 2NX
1. Acceptance of Terms
By visiting our website and purchasing or using our services, you accept these Terms of Service and agree to comply with all applicable laws and regulations. IamConnected.io reserves the right to modify these terms at any time, and any changes will be posted on this page. Your continued use of our services following any modifications constitutes acceptance of the revised terms.
2. Use of Services
You are responsible for ensuring that the device on which you plan to use the IamConnected.io eSIM is compatible with eSIM technology. By using our data-only eSIM service, you agree to the following:
- You will not use the service for any unlawful, harmful, or fraudulent activities.
- You will comply with the terms and conditions set forth by local network providers in the country where the eSIM is used.
- You are responsible for any charges incurred due to the misuse or unauthorized use of the service.
3. Purchasing an eSIM
When purchasing an eSIM from IamConnected.io, you agree to provide accurate and complete information during the checkout process. Any incorrect information provided may result in delays or failure in the delivery of your eSIM.
Once your eSIM is delivered and activated, it is your responsibility to ensure proper use of the data services provided by the eSIM plan. IamConnected.io does not bear responsibility for network coverage or quality of service in specific regions or locations, as this depends on the local network providers. Remember, our service is data-only and does not include voice call or SMS functionalities.
4. Payment Policy
4.1 Accepted Payment Methods
We accept payments via major credit and debit cards, PayPal, and other payment methods displayed at checkout. All transactions are securely processed through our payment partners.
4.2 Pricing & Charges
- All prices are listed in EUR and include applicable taxes unless stated otherwise.
- Additional fees may be applied by your bank or payment provider for currency conversion or international transactions.
4.3 Transaction Processing
- Payments are processed immediately upon order confirmation. You will receive an email with your eSIM details once the transaction is successful.
- If your payment is unsuccessful, please check with your bank or payment provider and try again.
4.4 Security & Fraud Prevention
- We use industry-standard encryption and fraud prevention measures to protect your payment information.
- Any suspicious transactions may be subject to additional verification or cancellation for security reasons.
4.5 Billing Issues & Disputes
- If you notice an unauthorized charge or billing error, please contact us at help@iamconnected.io within 7 days of the transaction for review.
- Chargebacks or disputes raised without prior contact may result in a temporary account restriction.
5. Refunds and Cancellations
Please refer to our Refund Policy for details on eligibility and the process for requesting refunds. Refunds will not be issued if the eSIM has been activated and used for data, or if the request is made beyond the specified refund period.
6. eSIM Activation and Usage
Your eSIM must be activated according to the instructions provided in the confirmation email. You are responsible for following the correct steps for installation and setup on your device.
IamConnected.io is not liable for any issues arising from incorrect installation or misuse of the eSIM. Should you encounter technical issues, please reach out to our customer support team at help@iamconnected.io for assistance.
7. Privacy and Data Security
Your privacy is important to us. By using our services, you consent to the collection and use of your personal data as outlined in our Privacy Policy. We take appropriate measures to protect your data, but we cannot guarantee that our security measures will prevent unauthorized access to your information.
8. Third-Party Services
The eSIM service provided by IamConnected.io relies on third-party telecommunications providers for network connectivity. IamConnected.io does not guarantee uninterrupted service or coverage in every location, as this depends on the local provider's network.
You acknowledge that any loss of connectivity, poor signal quality, or interruptions in service due to third-party network issues are beyond the control of IamConnected.io, and we are not liable for any resulting inconveniences or costs.
9. Limitation of Liability
IamConnected.io will not be held responsible for any direct, indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of data, inability to access the network, or additional charges incurred while traveling.
Our liability is limited to the cost of the eSIM plan purchased, and we are not responsible for any issues related to local network provider restrictions, government regulations, or user errors.
10. Intellectual Property
All content, design, graphics, text, and other materials found on the IamConnected.io website are the property of IamConnected.io. You may not reproduce, distribute, or create derivative works from any content found on our site without our prior written consent.
11. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or relating to these terms will be subject to the exclusive jurisdiction of the courts in the United Kingdom.
12. Contact Information
If you have any questions or concerns about these Terms of Service, or if you require assistance with our services, please contact us at help@iamconnected.io. Our team is always available to help with any questions or issues related to your data-only eSIM purchase and use.
Thank you for choosing IamConnected.io. We are committed to providing seamless, reliable data connectivity for all your international travels.
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